My CPAP broke whilst on vacation in the UK. I was so relieved to find the same machine at such a great price.
The machine was as advertised and works well.
I bought it for a holiday flat abroad to save carrying one on planes etc. it has fulfilled that purpose well.
I gave it 4 stars because the machine and carry bag could have benefited from a clean before sending out. Admittedly, it was not advertised as reconditioned, so more my expectation than the company's fault.
All in all I would buy again.
Hi there, thank you for your review and for choosing our ResMed Escape EPR S9 CPAP machine with Bag for your holiday flat. We apologize for any inconvenience caused by the condition of the machine and carry bag. We do have a badge on all our items indicating if they are pre-owned, like new, or brand new. We will make sure to double check the cleanliness of our products before sending them out in the future. Thank you for your feedback and we hope you continue to enjoy your CPAP machine.
Electric power cable died within a year and no offer of free replacement
Dear valued customer,
Thank you for leaving a review about your experience with our Lowenstein Medical Prisma Soft Max CPAP WM090TD Unit. We are sorry to hear that the electric power cable died within a year of use. We understand how frustrating this can be and we apologize for any inconvenience this may have caused.
However, we believe that a 1-star review is a bit extreme given that the second item is still working and only the charger, which is easily replaceable, has died after a year. We assure you that our products are of high quality and we stand behind them.
Please reach out to our customer service team and we will be more than happy to assist you with a replacement power cable. We value your satisfaction and we hope to have the opportunity to make things right for you.
Thank you for choosing our product and we apologize for any inconvenience caused.
SelfiMedCustomer Service Team