Add items to your basket and proceed to checkout. Choose your delivery option and complete payment. You’ll receive an order confirmation and a dispatch email with tracking once shipped.

We accept major debit/credit cards and bank transfer for larger orders. For pro-forma invoicing, contact us and we’ll prepare a quotation with payment instructions.

If your order hasn’t shipped, contact us immediately and we’ll try to amend or cancel. Once dispatched, changes aren’t possible; you may still be able to return under our returns policy.

Standard delivery is usually 2–3 working days from dispatch. Next-Day options are available to most postcodes for orders placed before 12:00 noon (Mon–Fri). You’ll receive tracking by email at dispatch.

Your dispatch email includes a tracking link. Use it to follow progress and arrange redelivery/collection where supported by the carrier.

Address changes are possible only before dispatch. For security, we can’t reroute shipments once in transit. If you made a mistake, contact us as soon as possible.

Yes. We ship worldwide via UPS, DHL, FedEx, DPD and Royal Mail International. Transit times vary by country, service level and customs clearance.

For non-UK deliveries, the recipient is the Importer of Record and must pay any local duty, VAT/GST and brokerage/clearance fees. These are not included in our prices or shipping quote.

The carrier may return the parcel or customs may mark it abandoned. If returned in good condition, we refund the product price only; original/return shipping and any carrier/customs handling fees are non-refundable and may be deducted. Abandoned parcels can’t be refunded.

Returns are generally accepted within 30 days for items in original, unused condition and authorised in advance. For hygiene and regulatory reasons, certain medical items (e.g., masks, tubing, sealed accessories) are non-returnable once opened.

Email us with the product list (including quantities), your delivery address and any deadline. We’ll send a quotation or pro-forma invoice showing price, shipping options and lead time.

Eligible refunds are typically processed within 5 working days after inspection, back to your original payment method. Deductions may apply where packaging/accessories are missing or there are signs of use.

Yes — by appointment from our Leeds site. Contact us to schedule a time so we can prepare your order and paperwork.

• Address: SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, United Kingdom
• Bring: Order confirmation and photo ID (company details for business orders)

The condition is clearly stated on each listing (new, refurbished or used). Photos and descriptions reflect the product you’ll receive. Need more detail (serials, test reports, extra photos)? Contact us before purchasing.

Warranty terms are shown on each product page where applicable. New items may include manufacturer warranty; used/refurbished items may have limited or no warranty depending on the listing. If warranty isn’t specified on the product page, please assume none applies.

Report damage within 7 days of delivery with photos of the packaging and item. We’ll open a carrier claim and arrange a replacement or refund where applicable.

Yes. VAT invoices are provided for UK orders. For exports, VAT treatment follows UK rules; zero-rating may apply where eligible. Contact us if you need a copy or corrections.

Check spam/junk and confirm your email address was entered correctly. If still missing, contact us and we’ll resend the documents and tracking link.

Yes — creating an account lets you view order history, save addresses and speed up checkout. Guest checkout is also available.

We’re here to help with product selection, logistics and paperwork.