If you cancel your order before it has been dispatched, you will receive a full refund including shipping. No fees will be deducted. Please call or use chat/WhatsApp immediately — do not email, as emails are processed later in the day.

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If your order has already been dispatched but you no longer want the item, you may return it within 30 days. You will receive a refund for the product price only; original shipping costs will not be refunded, and return shipping is your responsibility. The item must be returned in its original or like-new condition.

CPAP Masks and Accessories: For hygiene, safety, and regulatory reasons, we cannot accept returns or offer refunds once a medical device has been opened, even if unused.

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If your order arrives damaged in transit, you can choose between a replacement (subject to stock) or a full refund including shipping. We will cover the cost of return shipping. Please notify us within 30 days of receipt and provide supporting photos so we can act quickly.

Contact & Returns

If the product you received does not match the description (for example, wrong model or missing features), you may choose between a replacement or a full refund including shipping. We will cover the cost of return shipping. Please report the issue within 30 days of receipt.

Contact & Returns

If your item matches the description but you ordered the wrong size, model, or compatibility by mistake, this will be considered a change of mind return.

You may contact us within 30 days to request an exchange. If the replacement item is the same price, simply return the product to the address below (excluding CPAP masks and accessories, unless sealed and unopened). If the replacement has a different price, we will issue an invoice or refund for the price difference.

Please note that original shipping costs are non-refundable, and return postage is the responsibility of the buyer. All returned items must be in their original packaging and in unused, like-new condition within 30 days of receipt.

CPAP Masks and Accessories: For hygiene, safety, and regulatory reasons, we cannot accept returns or provide refunds once a medical device has been opened, even if unused.

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If we sent you the wrong size, this is our error. You can choose a replacement in the correct size (subject to availability) or a full refund including shipping. We will cover the cost of return shipping. Please contact us within 30 days so we can arrange the exchange or refund.

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Unopened and Unused: You may return the item within 30 days for a refund of the product price only. Original shipping will not be refunded, and you are responsible for return shipping. The product must be sealed and in perfect resale condition.

Opened but Unused: You may return the item, but a 40% deduction will apply to cover inspection, repackaging, and restocking. Original shipping is not refunded, and return shipping is at your cost.

CPAP Masks and Accessories: For hygiene, safety, and regulatory reasons, we cannot accept returns or offer refunds once a medical device has been opened, even if unused.

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If the new item does not match its listing, you may choose between a replacement or a full refund including shipping. We will cover the cost of return shipping. Please notify us within 30 days of receipt.

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If your new item develops a fault within the warranty period, you can choose between a replacement, repair, or refund, depending on the manufacturer’s policy and stock availability. Once the fault is confirmed, we will cover the cost of return shipping. Some products may be serviced directly by the manufacturer to speed up the process.

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If you wish to cancel before dispatch, you will receive a full refund including shipping. Please call or use chat/WhatsApp immediately — do not email, as emails are processed later in the day.

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If Customs Are Unpaid: If you no longer wish to receive the item and customs duties have not been paid, please refuse delivery so the parcel is automatically returned to us. This process may take up to 3 months. Once the item is received in good condition, we will refund the product price only. Original shipping charges are non-refundable, and any carrier return fees may be deducted.

If Customs Have Been Paid: We are unable to accept returns or issue refunds once customs duties and import taxes have been paid, to avoid duplicate cross-border charges.

CPAP Masks and Accessories: For hygiene, safety, and regulatory reasons, we cannot accept returns or offer refunds once a medical device has been opened, even if unused.

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No returns are accepted once customs/duties have been paid, to avoid duplicate cross-border charges.

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We cannot guarantee the import eligibility of products for every country. It is the buyer’s responsibility to confirm that used medical equipment is permitted for import into their country before placing an order. Please check with your local customs authority in advance.

If a shipment is refused by customs — whether due to unpaid duties/fees or because local regulations prohibit the import — the following applies:

• Returned to Sender: If the parcel is returned to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, handling, or customs fees are non-refundable and may be deducted from your refund.
• Seized/Disposed by Customs: If the parcel is seized, abandoned, or destroyed by customs, no refund can be issued.

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Customs are the buyer’s responsibility. As the Importer of Record, you must complete clearance and pay any duties, taxes or handling fees. SelfiMed cannot intervene with local customs, accelerate clearance, or waive charges.

If you do not pay the assessed fees or fail to assist with clearance, the carrier may return the parcel or customs may treat it as abandoned. The outcomes are:

• Returned to Sender: If the parcel returns to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, storage, brokerage or customs handling fees are non-refundable and may be deducted from your refund.
• Seized/Disposed by Customs: If customs seize, abandon or destroy the parcel, no refund can be issued.

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Contact us to arrange a replacement. We will handle shipping and any required customs. If you prefer a refund, we will refund the item price plus original shipping. Customs/duties are not refundable by us but may be reclaimable from your local authority. Do not return the item unless instructed.

Contact & Returns

Contact us to arrange a replacement or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but you may reclaim them locally. We will provide the correct return procedure to avoid additional charges.

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Not returnable. No refund is available in this scenario.

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Contact us to arrange a replacement in the correct size or a refund. If refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us. We will provide correct return instructions and paperwork.

Contact & Returns

No return and no refund are offered for international change-of-mind on new items.

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Contact us to arrange a replacement or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we can provide documentation to support your reclaim.

Contact & Returns

Contact us to arrange a replacement or warranty repair. In some cases, we will direct you to the manufacturer’s local service centre for faster processing. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we will provide documentation to support your reclaim where applicable.

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