If you cancel your order before it has been dispatched, you will receive a full refund including shipping. No fees will be deducted. Please call or use chat/WhatsApp immediately — do not email, as emails are processed later in the day.

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If your order has already been dispatched but you no longer want the item, you may return it within 30 days. You will receive a refund for the product price only; original shipping costs will not be refunded, and return shipping is your responsibility. The item must be returned in its original or like-new condition.

Contact & Returns

If your order arrives damaged in transit, you can choose between a replacement (subject to stock) or a full refund including shipping. We will cover the cost of return shipping. Please notify us within 30 days of receipt and provide supporting photos so we can act quickly.

Contact & Returns

If the product you received does not match the description (for example, wrong model or missing features), you may choose between a replacement or a full refund including shipping. We will cover the cost of return shipping. Please report the issue within 30 days of receipt.

Contact & Returns

If the item matches the listing but isn’t what you expected (e.g. incorrect dimensions or compatibility was overlooked), this is treated as a change of mind.

You may return the item and exchange it for the correct one. Once we receive your return, we will issue a refund for the product price and send you a new invoice for the replacement item, minus the refunded amount. Alternatively, you may simply return the item for a refund.

Original shipping costs are not refunded, and you are responsible for return shipping. Items must be in original or like-new condition and returned within 30 days.

Contact & Returns

If we sent you the wrong size, this is our error. You can choose a replacement in the correct size (subject to availability) or a full refund including shipping. We will cover the cost of return shipping. Please contact us within 30 days so we can arrange the exchange or refund.

Contact & Returns

Unopened and Unused: You may return the item within 30 days for a refund of the product price only. Original shipping will not be refunded, and you are responsible for return shipping. The product must be sealed and in perfect resale condition.

Opened but Unused: You may return the item, but a 40% deduction will apply to cover inspection, repackaging, and restocking. Original shipping is not refunded, and return shipping is at your cost.

Opened and Used: Once a medical device has been used, we cannot accept returns or offer refunds due to hygiene, safety, and regulatory requirements.

Contact & Returns

If the new item does not match its listing, you may choose between a replacement or a full refund including shipping. We will cover the cost of return shipping. Please notify us within 30 days of receipt.

Contact & Returns

If your new item develops a fault within the warranty period, you can choose between a replacement, repair, or refund, depending on the manufacturer’s policy and stock availability. Once the fault is confirmed, we will cover the cost of return shipping. Some products may be serviced directly by the manufacturer to speed up the process.

Contact & Returns

If you wish to cancel before dispatch, you will receive a full refund including shipping. Please call or use chat/WhatsApp immediately — do not email, as emails are processed later in the day.

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If you no longer want the item and customs have not been paid, refuse delivery so the parcel is returned to us. This may take up to 3 months. Once received in good condition, we will refund the product price only. Original shipping is not refunded, and carrier return fees may be deducted.

Contact & Returns

No returns are accepted once customs/duties have been paid, to avoid duplicate cross-border charges.

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Contact us to arrange a replacement. We will handle shipping and any required customs. If you prefer a refund, we will refund the item price plus original shipping. Customs/duties are not refundable by us but may be reclaimable from your local authority. Do not return the item unless instructed.

Contact & Returns

Contact us to arrange a replacement or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but you may reclaim them locally. We will provide the correct return procedure to avoid additional charges.

Contact & Returns

Not returnable. No refund is available in this scenario.

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Contact us to arrange a replacement in the correct size or a refund. If refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us. We will provide correct return instructions and paperwork.

Contact & Returns

No return and no refund are offered for international change-of-mind on new items.

Contact

Contact us to arrange a replacement or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we can provide documentation to support your reclaim.

Contact & Returns

Contact us to arrange a replacement or warranty repair. In some cases, we will direct you to the manufacturer’s local service centre for faster processing. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we will provide documentation to support your reclaim where applicable.

Contact & Returns