Yes, you can exchange any bulky item such as a bed, hoist, trolley, or stretcher with a higher-priced item or the same item in a different size. However, shipping these items requires a significant amount of money and energy for loading and offloading. If the item was already sent to you, you must cover the cost of returning the item to us and shipping the new item to you.

To arrange a return or cancellation, please visit our Returns and Refund Policy page first. We’ve made the process simple and transparent — just select whether your order was placed within the UK or internationally, then choose the scenario that applies to your order. Each section provides clear step-by-step instructions on how to return your item and request a refund or exchange.

If you need further assistance, please contact SelfiMed UK:

Mobile/WhatsApp: +44 7802 644820
Phone: +443301332808
Email: info@selfimed.com

Return Address:

SelfiMed UK – Returns Department

Twenty4 Secure Storage

Leeds, LS12 4HP

United Kingdom

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