Dear valued customer,
Thank you for taking the time to leave a review for the Philips Respironics DreamStation Auto CPAP with Humidifier. We are sorry to hear that you had a negative experience with our product and our company.
However, we believe that your comment about us being 'conmen' is not appropriate. We can assure you that we take our customer's trust and satisfaction very seriously.
We would like to clarify that according to our records, you did not return the item to our store. The tracking number shows that the item was delivered to a post office. Despite this, as a gesture of goodwill, we have already processed a refund for you even before receiving the item back. We value your business and strive to provide the best service possible.
We hope that you will reconsider your feedback and give us another chance to serve you in the future. If you have any further concerns, please do not hesitate to reach out to us.
Sincerely,
Customer Service Team
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