Expédition mondiale : Nous proposons l’expédition mondiale de nos équipements médicaux avec des services de premier ordre. Tous nos produits sont livrés avec des options de suivi fournies par des compagnies maritimes nationales et internationales réputées.

Collecte personnelle : Vous pouvez également choisir de récupérer votre article acheté directement dans notre boutique Leeds, LS12 4HP. Pour convenir d'une heure de collecte, veuillez nous appeler au 07802644820 ou nous envoyer un e-mail à info@selfimed.com.

Droits et taxes d'importation : Veuillez noter que les droits et taxes d'importation ne sont pas inclus dans le prix de l'article ou dans le devis d'expédition. La responsabilité de ces frais incombe à l'acheteur. Veuillez vérifier auprès du bureau de douane de votre pays pour obtenir des informations sur les frais supplémentaires avant de placer une offre ou d'effectuer un achat.

Les frais de douane sont généralement facturés par la compagnie maritime ou collectés lors du ramassage de l'article. Si l'acheteur ne parvient pas à aider les douanes et la compagnie maritime à dédouaner et à payer les droits et taxes d'importation, SelfiMed ne prendra pas en compte les demandes de remboursement.

Contactez-nous : Pour toute demande concernant l'expédition ou les droits d'importation/douane, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et vous fournir les informations nécessaires.

We’ve designed this policy to make it simple for you to find the right information quickly. Start by selecting whether your order was placed in the UK or internationally, then click on the specific scenario that matches your situation. Each section will expand to show clear instructions on returns, refunds, and next steps.

Step 1 — Select Your Order Type

• UK Orders
• International Orders

Refund & Return Policy — UK Orders

This section explains how refunds and returns work for UK orders. Expand the scenario that applies to you:

Refund & Return Policy — International Orders

Expand the scenario that applies to your international order:

Who pays? For deliveries outside the UK, the recipient (buyer) is the Importer of Record and is responsible for all local import charges. Unless explicitly stated otherwise at checkout, shipments are sent on a DAP basis (Delivered At Place): local duties/taxes are not included in your checkout total.

• Possible charges: Import duty, VAT/GST/sales tax, brokerage/clearance fees, remote-area surcharges, storage or inspection fees.
• When charged: Typically requested by the carrier (e.g., DHL/UPS/FedEx/DPD) before or at delivery; sometimes payable to your customs office for release.
• Documentation provided by us: Commercial invoice and packing list. Any permits, licences or prescriptions required by your local authority are the buyer’s responsibility.
• Customs checks/KYC: You may be asked for ID, tax number (e.g., EORI/VAT), or extra information to clear medical equipment.

If fees are unpaid or assistance is not provided: The carrier may return the parcel or mark it abandoned by customs. In such cases:

• If returned to us in good, resalable condition, we will refund the product price only. Original shipping, return freight, customs handling and any carrier fees are non-refundable and may be deducted.
• If customs abandon or dispose of the parcel, we cannot refund.

Returns across borders: If you have already paid duties/taxes and then return goods internationally, your local authority may allow you to claim back some charges. This process varies by country and is handled directly with your customs office; we can provide proof of export/return where available.

Before you order: Please check local rules (product admissibility, medical device restrictions, and any prescription requirements) and estimate duty/tax to avoid surprises.

Phone: +44 780 2644 820

Email: info@selfimed.com

About Our Equipment

All medical equipment sold by SelfiMed UK is sourced directly from NHS hospitals and offered in good working condition unless otherwise stated. However, these items may come with an unknown service or maintenance history, and it is the buyer’s responsibility to ensure the equipment is safe and fit for purpose before any use.

Professional Inspection Required

Before using any item sold by SelfiMed:

• Equipment must be tested, calibrated, and serviced by a qualified professional technician.

• Devices are not supplied ready for clinical use and should not be assumed sterile, calibrated, or patient-ready unless specifically indicated.

• SelfiMed does not provide servicing, repairs, or installation services.

Safety Warning

⚠ Medical Devices Can Be Dangerous

Used, replaced, refurbished, or even new medical devices can present safety risks if not properly maintained or handled. Improper use may result in serious injury or death.

Do not purchase used equipment for immediate emergency care or critically ill patients unless advised by a medical professional.

Liability Disclaimer

• SelfiMed accepts no liability for the misuse, mishandling, or failure to maintain equipment sold.

• We are not responsible for clinical harm, injury, death, or property damage arising from use of our products.

• By purchasing, you acknowledge full responsibility for ensuring the safe and appropriate use of all items.

• All sales are made without guarantees or certification for a specific clinical application unless explicitly stated.

Regulatory Compliance

• Many products sold are originally NHS-approved and may comply with the UK Medical Devices Regulations, the EU Council Directive 93/42/EEC, and its amendments including Directive 2007/47/EC.

• Equipment may be regulated by UK, EU, and FDA authorities. Buyers are responsible for ensuring they are authorised to purchase and use medical devices under applicable law.

• Classification may vary by country (e.g., Class IIa devices), and users should consult local regulatory guidelines.

No Medical Advice Provided

SelfiMed staff are not qualified to give medical advice or training on medical equipment. For any clinical questions regarding use or suitability, consult:

• Your General Practitioner (GP)

• A registered physician or nurse

• A qualified biomedical or clinical engineer

Contact Us

For further information or clarification, please contact us:

📧 Email: info@selfimed.com
📞 Phone: +44 780 2644 820

Legal Notice

Regardless of the origin, labelling, or documentation provided with the equipment, all items sold by SelfiMed are offered as-is and are not certified for any specific use unless explicitly stated in writing.

By purchasing or bidding on equipment from SelfiMed, the buyer accepts all terms of this disclaimer and assumes full responsibility for its proper evaluation, handling, and use.

Please read our terms and conditions carefully before using any medical device purchased from SelfiMed.

Potential Risks

New, used, replaced, or repaired medical devices can be dangerous. They may cause serious injury or death to the user or patient.

SelfiMed is not authorized to give medical advice or operate medical devices. We do not provide service or repairs for medical devices. Do not buy used medical equipment if you have a health emergency or a seriously ill relative unless advised by an expert.

Required Checks and Maintenance

All medical devices sold by SelfiMed come from NHS hospitals but with an unknown service history. Therefore, they may require maintenance and thorough health and safety checks before use.

These checks must be carried out by a qualified professional to ensure patient and user safety.

Liability Disclaimer

SelfiMed assumes no liability for the misuse or improper use of medical devices, including incidents that result in severe injury or death.

Regulatory Compliance

Our products are NHS-approved and therefore comply with the essential requirements of the UK Medical Devices Regulations and the EU Council Directive 93/42/EEC, as amended by Directive 2007/47/EC, and are classified as Class IIa devices.

The sale of this item may be subject to regulation by UK, EU, and FDA regulatory agencies. You must be an authorized purchaser to bid on this item.

Consult a Qualified Professional

The members of the SelfiMed UK store are not qualified to give medical advice on any medical equipment. For any questions related to the use of medical devices, please consult your General Practitioner (GP), physician, nurse, or medical technologist.

For further inquiries, contact SelfiMed at info@selfimed.com or +44 780 2644 820.